Friday, April 24, 2009

Introduction to Hotel Front Office



Introduction to Hotel Management



CHAPTER FOCUS POINTS
· Introduction
· Historical overview of the Hotel industry
· Hotel classification system
· Trends that foster growth and employment in the hotel industry
· Career development


Introduction
The Best Western La Vinci Hotel is a joint venture with Bangladesh and Italy. This new three-star property is a luxurious business class hotel with majestic colorful architecture design. With superb location, the hotel Best Western La Vinci in Dhaka, Bangladesh can be the best choice for both business travelers and vacationers. The International Airport Zia is only 14 KM away from the hotel, while the domestic airport, Tejgaon is just 2 KM far from the hotel. If you want to come to the hotel by train, it will not be a problem for you, as the distance of the main railway station is only six kilometers from the hotel. The main commercial center Motijheel and various embassies are also very nearby.



Some local attractions: - Eastern Plaza - Ramna Park - City Center - National Art Gallery - National Museum - Wonderland - National Botanical Garden.
Places of Interest within Walking Distance




Facilities and amenities of the hotel Best Western La Vinci in Dhaka, Bangladesh are a complementary to its three-star status. The hotel has heeded on every facility including dining, recreation, conference and general services.
Multilingual staffs of the hotel are always in the service of travelers. With the facilities like airport car, concierge, travel agency, car rental desk, foreign currency exchanging, laundry and dry cleaning service, security guard, free parking, the hotel has arranged impeccable services for its guests.
The arrangement of banquet, secretarial service, fax service, photocopy service etc. ensures about the possibility of organizing various meetings, private parties and meetings. And for recreation, the hotel Best Western La Vinci Dhaka has arranged various options including exercise room, spa, steam room, gift shop and many more.



When it comes to wining and dining facilities, the hotel is not legging behind in showing some uniqueness. Italian, Indian and American delicacies are served at La Villa Restaurant for round the clock. Besides, Restaurant lobby, Lobby Coffee shop etc are also a great delight for food frenzies. And last but not the least, the roof top bar is the home of various imported liquors, wines and cocktails. Come and relish your vacation to the fullest at Best Western La Vinci Dhaka.
Hotel Facilities
Business Centre
Concierge
Currency Exchange
Room Facilities
Hairdryer
Minibar
Modem Data Port
Television


The front office is the nerve center of a hotel property. Communication and accounting are two of the most important functions of a front desk operation. Effective communications —with guests, employees, and other departments of the hotel—are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures, involving charges to registered and non- registered hotel guest accounts, are also very important in the hospitality. Itemized charges are necessary to show a breakdown of charges if a guest questions a bill.
Services for which fees are charged are available 24 hours a day in a hotel property. Moreover, because guests may want to settle their accounts at any time of the day, accounts must be current and accurate at all times. Keeping this data organized is a top priority of good front office management.
The front office is the nerve center of a hotel property. Communication and accounting are two of the most important functions of a front desk operation. Effective communications —with guests, employees, and other departments of the hotel—are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures, involving charges to registered and non- registered hotel guest accounts, are also very important in the hospitality. Itemized charges are necessary to show a breakdown of charges if a guest questions a bill.
Services for which fees are charged are available 24 hours a day in a hotel property. Moreover, because guests may want to settle their accounts at any time of the day, accounts must be current and accurate at all times. Keeping this data organized is a top priority of good front office management.

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